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Support

Gizmine offers unlimited free e-mail support on products that we sell.  We want your ownership of must-have gadgets and lifestyle goods to, well, improve your lifestyle.  So we couple the remarkable Gizmine product array with fast, courteous, competent customer support.

Please keep in mind that with special order goods, and in other specific instances, we may only offer limited support.  Additionally, because many of the items we sell shipped directly from Tokyo to wherever you are in the world, manuals and menus may be in Japanese.  We have noted on product pages where this is the case.  We will do our best to support you in these cases, but may be unable to answer every question that you have.

Warranty Overview

Most Gizmine products are covered by a one-year manufacturer warranty, except where noted. (Please note that most mobile phones are not covered by manufacturer warranty, but rather by CPS, a mobile phone warranty provider. Please see our Terms of Sale page for full details details.)

Most Gizmine products (NOT including special orders) are also covered by a dead-on-arrival replacement warranty. In these cases, if your purchase shows a defect within five (5) days, and as long as a product is still in new condition once received by Gizmine, we will simply swap it for a brand new unit.

Special order items include manufacturer warranty (except if noted otherwise). In the event that you require service, Gizmine will assist you in dealing with the manufacturer.

To receive warranty service, the item must be returned to us at the buyer’s expense. Gizmine will process warranty repair with the item’s manufacturer, and cover the cost of returning a unit to the buyer via EMS, except where noted otherwise. (Please note that Gizmine does not cover the cost of any applicable duties and taxes that may have to be paid when the item is received.)

You can shop with confidence because Gizmine is backed by Dynamism.com, a leading supplier of high-end mobility products which has been heralded for its customer service since its 1997 inception.

FOR IMPORTANT DISCLAIMERS AND LIMITATIONS ABOUT WARRANTY AND RETURNS, PLEASE VISIT OUR TERMS OF SALE PAGE. THANK YOU.

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